Frequently asked questions for self help.

Knowledge base article 175

Crash on saving/opening a file

Symptom: Write cannot open or save files - typically the program will crash on open/save.

Possible cause: Windows defender has been setup to prevent Ability from accessing the Documents folder.

Solution: please allow Ability programs to access the Documents folder.

  1. Go to Start > Settings > Update & Security > Windows Security > Virus & threat protection.
  2. Go to Virus & threat protection > Manage settings
  3. Go to Manage Controlled folder access

If controlled folder access is On please use the Add an Allowed app and select Ability Write (and other Ability applications if necessary).